External Evalution

The Ministry of Economy, Trade and Industry (METI) and the Tokyo Stock Exchange (TSE) jointly select and publicly announce the "Health Management Issues" from among listed companies that consider the health management of their employees from a management perspective and are strategically engaged in such management, with one company in each industry being selected as a company with particularly outstanding health management practices. This marks the second time that JACCS has been selected.
As a company committed to health management, JACCS provides information on health management to its partner companies and encourages them to comply with laws and regulations related to occupational health and safety and to acquire certification systems.

This program is operated by the Ministry of Economy, Trade and Industry (METI). “White 500” status is awarded to certain organizations that have been recognized as high-quality health and productivity management organizations. From 2020, based on the results of the health and productivity management survey, only the top 500 organizations from among those certified within the large organizations category are awarded “White 500” status.
JACCS has received White 500 certification in nine consecutive years since 2018, reflecting the high appraisal of initiatives it has implemented to date.

“Platinum Kurumin” is a special certification granted by the Minister of Health, Labour and Welfare to companies that have already obtained the “Kurumin” certification and, by implementing initiatives at a higher level and meeting certain criteria, are recognized as outstanding “childcare support companies.”
At JACCS, we received our fifth “Kurumin” certification in 2021 and were additionally certified as a “Platinum Kurumin” company.

“Eruboshi” is a certification granted by the Minister of Health, Labour and Welfare to companies that meet certain criteria, such as demonstrating excellence in their initiatives to promote active participation by women in accordance with the Act on the Promotion of Women’s Participation and Advancement in the Workplace.
At JACCS, the implementation status over the three years up to the previous fiscal year was evaluated in 2021, and the company was certified as an “Eruboshi” company.

At our Customer Center, we received the highest rating of “Three Stars” in the “Quality Rating (Center Evaluation)” survey of the “2026 HDI Benchmarking Awards,” organized by HDI, marking our sixth consecutive year of receiving this rating in the telephone category and our third consecutive year in the email and chat category.

The HDI Rating Benchmark is an evaluation program with four rating levels—3 stars being the highest and no stars the lowest. The evaluations utilize criteria based on HDI’s international standard, under which judges carry out evaluations from a customer perspective. The Quality Rating section is assessed using five criteria types—service organization, communication, response skill, process/response handling procedures, and dealing with difficulties.

JACCS Customer Center, which has earned the "Three Stars" rating, received the highest evaluation in four categories within the telephone division: "Service Structure," "Response Skills," "Process/Response Procedures," and "Difficult Interactions."
The center has been recognized for "providing customers with a sense of security and high trust through concise and accurate proposals," among other commendable qualities.

In February 2006, JACCS received PrivacyMark certification as a business organization “having established a system that takes appropriate measures to protect personal information”, and renews this certification every two years.