Relationship with Stakeholders

The JACCS Group responds to the trust and expectations of its stakeholders, and works to realize the Group’s sustainable growth and enhancement of medium- to long-term corporate value.

Main Stakeholders

JACCS Customers Shareholders and investors Local communities and non-profit organizations (NP0s) Employees Earth's environment Public administrative agencles
Can be horizontally scrolled
Stakeholder Policies Dilaogue methods
Customers JACCS provides services that offer peace of mind, safety and a high level of convenience, which aim to help customers realize a future inspired by dreams and an affluent lifestyle.
  • Provision of a broad range of financial services
  • Full array of customer services
  • VOICE (form used in gathering customer opinions, feedback and requests)
Shareholders and investors JACCS strives to maintain a fair and transparent corporate culture and communicate management policies and business activities accurately and clearly.
  • Results briefings and General Meeting of Shareholders
  • Investor relations (IR) activities、IR seminar for individual investors
  • ESG meeting
  • Integrated report
Business partners JACCS contributes to the problem-solving and sales promotion efforts of its business partners, and aims to become an even more highly trusted partner.
  • Provision of a broad range of financial services
  • Member store survey questionnaires
  • Member store training programs
Employees JACCS promotes a wholesome, employee-friendly work environment and a positive work-life balance, and aims to provide a workplace that empowers employees to maintain physical and mental well-being and high job satisfaction.
  • Engagement surveys
  • JACCS Work-Life Balance Promotion
  • Separate training programs for each organizational level and type of occupation
Local communities and NPOs JACCS recognizes its social responsibilities, and by working—of its own accord—to address societal issues, the Company builds relationships with local communities and NPOs.
  • Collaboration with Hakodate, the city where JACCS was founded
  • Social contribution activities focusing on local communities, the next generation, and the environment
Earth’s environment JACCS undertakes business activities that consider reduction of environmental burden and conservation of resources, and strives for conservation and management of the environment within society as a whole.
  • Provision of loans and payment products for decarbonization goods
  • Declared endorsement of the Task Force on Climate-Related Financial Disclosures (TCFD)
  • Moving to paperless operations and an eco-friendly vehicle fleet

Basic Principles on Procurement

The Sustainable Procurement Policy applies to the Company and its domestic group companies, and outlines the fundamental approach for the Group to promote sustainable procurement together with suppliers and other business partners.

Multi-Stakeholder Policy

Taking into account the importance of co-creating value with diverse stakeholders including not only shareholders but also customers, business partners, employees, and local communities in corporate management, we have established a multi-stakeholder policy.

Partnership Building Declaration

We aim to coexist and co-prosper with our business partners by working to increase added value throughout the supply chain by creating value for our business partners.

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